Getting to Yes
Getting to Yes offers a straightforward, universally applicable method for negotiating personal and professional disputes without getting taken and without getting angry.
This worldwide bestseller by William Ury provides a concise, step-by-step, proven strategy for coming to mutually acceptable agreements in every sort of conflict. The negotiation tips and techniques can be applied to family situations, business disputes… even international conflicts. The theories and tactics presented in Getting to Yes are based on the work of the Harvard Negotiation Project, an organization that deals with all levels of negotiation, mediation, and conflict resolution.