The holiday season brings a unique set of challenges and opportunities for self-storage operators. Whether tenants are retrieving decorations, hiding gifts, or making space for holiday gatherings, your facility may see an uptick in activity. Preparing ahead of time will help you manage the increased traffic, maintain security, and provide excellent service to your tenants. Here’s how to get your facility holiday-ready.

Staffing for the Season

During the holidays, your tenants’ schedules can vary, and your staff should be prepared to meet their needs. To handle the extra traffic, plan your staffing accordingly.

• Ensure you have enough team members on duty during high-traffic times, such as weekends and evenings, when tenants are more likely to visit.
• Make holiday hours clear to your staff and tenants alike, so everyone knows what to expect. A quick reminder email or a sign posted prominently at the facility can make all the difference.
• Provide your staff with tips for managing seasonal requests, such as guiding tenants to their units or explaining promotions. A little extra preparation can lead to smoother operations and happier customers.

Keep Security a Top Priority

With more activity comes a greater need for vigilance. Tenants rely on your facility to keep their belongings safe, especially during a season when theft and property damage can increase.

• Test all security systems, including cameras, gates, and alarms, to ensure they are functioning properly. Repair or replace any faulty equipment before the rush.
• Keep your facility well-lit, especially in parking lots, hallways, and other high-traffic areas. Shorter daylight hours make good lighting essential.
• Remind tenants about security best practices, such as locking their units securely and reporting any suspicious activity they notice while on the property.

Managing Increased Foot Traffic

More visitors can mean more wear and tear on your facility, so taking a few proactive steps will help keep everything in top shape.

• Clean and organize common areas to ensure walkways and driveways are clear and safe. Ice and snow may also be a concern, depending on your location, so stock up on de-icing materials if necessary.
• Update signage around the facility to guide new or infrequent visitors. Clear directions to units, elevators, or restrooms can save time and reduce confusion.
• Consider staggering tenant access if possible to prevent overcrowding, especially during peak hours.

Spread the Holiday Cheer

The holidays are also a great opportunity to connect with your tenants and foster goodwill. A small gesture, like offering holiday treats in the office or hosting a toy drive on-site, can show tenants that you care. These efforts not only brighten the season but also create a stronger sense of community.

With thoughtful preparation, your self-storage facility can handle the holiday rush with ease. A focus on staffing, security, and organization ensures smooth operations and leaves a positive impression on your tenants—one that will last long after the season is over.